Shipping policy

Shipping Policy

Thank you for shopping with Terrava. We currently ship orders from the United States.

Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Shipping Time

Estimated delivery times depend on the shipping method selected at checkout and the destination address. Delivery times may vary due to carrier delays, holidays, weather, or other circumstances outside of our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, when available.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Terrava is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at [your customer support email] with your order number. If the package arrived damaged, please include photos of the package and item so we can help review the issue.

Contact

For shipping questions, contact us at:

terravamate@gmail.com
Terrava Mate
1477 Main St, Unit 2505, Kansas City, MO 64105, USA